Desert Vibes Logo

Privacy Policy

Desert Vibes respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Desert Vibes collects, uses, stores, shares, and protects personal data when you use our website, contact forms, booking or inquiry features, newsletters, digital services, events, experiences, or any other service operated by Desert Vibes.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Desert Vibes is a tourism, travel, and experiences platform focused on helping visitors discover, plan, and enjoy desert-inspired experiences in Saudi Arabia.

For the purposes of this Privacy Policy, “Desert Vibes”, “we”, “our”, or “us” refers to Desert Vibes, located at Riyadh, Kingdom of Saudi Arabia.

2. What Personal Data We Collect

We may collect personal data that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Nationality or country of residence
  • Booking or inquiry details
  • Travel preferences
  • Message content submitted through forms
  • Newsletter subscription details
  • Payment-related information, where applicable
  • Any other information you choose to provide to us

We may also collect technical and usage data automatically when you use our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visit
  • Referral source
  • Cookie identifiers
  • Approximate location derived from technical data

We do not intentionally collect sensitive personal data unless it is required for a specific service and you have provided it voluntarily or where permitted by applicable law.

3. Why We Collect and Use Personal Data

We may process your personal data for the following purposes:

  • To respond to your inquiries and requests
  • To manage bookings, reservations, or experience requests
  • To provide customer support
  • To send confirmations, updates, and service-related messages
  • To personalize your website or service experience
  • To send newsletters, offers, and marketing communications where permitted
  • To improve our website, services, content, and customer experience
  • To analyze website traffic and performance
  • To protect our website, users, and systems from fraud, misuse, or unauthorized access
  • To comply with legal, regulatory, or governmental requirements
  • To manage complaints, objections, and data subject requests

4. Legal Basis for Processing

We process personal data only where we have a lawful reason to do so under applicable laws and regulations. This may include:

  • Your consent
  • The need to perform or prepare a contract with you
  • Compliance with legal or regulatory obligations
  • Our legitimate operational interests, provided they do not override your rights
  • Protection of our rights, users, services, and systems

Where we rely on consent, you may withdraw your consent at any time, unless another lawful basis permits or requires continued processing.

5. How We Collect Personal Data

We may collect personal data from:

  • Forms you submit on our website
  • Booking, reservation, or inquiry processes
  • Email, phone, WhatsApp, or other communications with us
  • Newsletter or promotional sign-ups
  • Website cookies and analytics tools
  • Service providers acting on our behalf
  • Partners involved in delivering experiences or services
  • Publicly available sources, where permitted by law

6. How We Store and Retain Personal Data

We store personal data securely and retain it only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, regulation, contract, dispute resolution, audit, or legitimate business needs.

Where applicable, personal data may be stored in systems located inside or outside the Kingdom of Saudi Arabia, subject to applicable data protection requirements and safeguards.

7. Sharing and Disclosure of Personal Data

We do not sell your personal data.

We may share personal data only where necessary with:

  • Service providers who support our website, hosting, analytics, communications, booking, payment, marketing, or customer support operations
  • Tourism, hospitality, transport, event, or experience partners where needed to fulfill your request
  • Professional advisers, auditors, insurers, or legal representatives
  • Government authorities, regulators, courts, or law enforcement where required by law
  • Successors or assignees in the event of a business transfer, merger, restructuring, or similar transaction

Any third party that processes personal data on our behalf is expected to protect it and use it only for the agreed purpose.

8. International Visitors

If you access our services from outside Saudi Arabia, your personal data may be processed in Saudi Arabia or other countries where we or our service providers operate. We apply appropriate safeguards as required by applicable data protection laws.

9. How We Protect Personal Data

We use reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure hosting, encryption where appropriate, monitoring, employee confidentiality obligations, and procedures for handling security incidents.

No online service can be guaranteed to be completely secure, but we work to maintain appropriate safeguards in line with applicable requirements.

10. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including:

  • The right to be informed about how your personal data is processed
  • The right to access your personal data
  • The right to request correction of inaccurate or incomplete personal data
  • The right to request deletion or destruction of personal data in certain cases
  • The right to withdraw consent where processing is based on consent
  • The right to object to certain types of processing
  • The right to submit a complaint regarding personal data processing

To exercise your rights, please contact us using the details below.

11. Children’s Personal Data

Our website and services are intended for users who are at least 18 years old, unless a service is used under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal data without proper consent, please contact us so we can take appropriate action.

12. Cookies Policy

We use cookies and similar technologies to operate our website, improve performance, remember preferences, analyze traffic, and support marketing or personalization where applicable.

Cookies may include:

  • Essential cookies required for website functionality
  • Performance and analytics cookies
  • Preference cookies
  • Marketing or advertising cookies

You can manage or disable cookies through your browser settings or available cookie preference tools. Some parts of the website may not function properly if essential cookies are disabled.

13. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you updates, offers, travel inspiration, and information about Desert Vibes services.

You may unsubscribe or opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

14. Liability Disclaimer

Our website and services are provided for personal and informational use. Your access to and use of our website is subject to this Privacy Policy, our Terms and Conditions, and applicable laws and regulations.

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last updated” date.

15. Relevant Laws and Regulations

This Privacy Policy is intended to align with applicable privacy and data protection requirements in the Kingdom of Saudi Arabia, including, where applicable:

16. Personal Data Protection Contact

For questions, requests, complaints, or objections relating to personal data, please contact:

Desert Vibes Privacy Contact
Address: Riyadh, Saudi Arabia
Email: contact@desertvibes.sa
Contact form: [Insert contact page URL]

If you are not satisfied with how we handle your complaint, you may contact the competent authority in the Kingdom of Saudi Arabia, including the Saudi Data & AI Authority or the National Data Governance Platform, where applicable.